At Botta Biscotti, we take pride in crafting delicious, high-quality biscotti. If your order isn’t up to our standards—or yours—we’re here to make it right.

If you have questions or comments about your order, please notify us within 72 hours of receiving your biscotti by emailing us using the support link.

(once a customer clicks on link…this information below will be requested.)

✅ Order Name & Number

• If you received an order confirmation, please provide the order number.
• If you don’t have the number, include the name and email used for the order.

✅ Describe the Issue

• Please provide a brief explanation of what went wrong (e.g., shipping delay, damaged product, quality concern).

✅ Photo of the Issue

• If possible, include a clear photo of the product and packaging. This helps us improve quality control and investigate any concerns.